“MEASURING ORGANIZATION PERFORMANCE” FROM BALANCED SCORECARD TO BALANCED ESG FRAMEWORK

Abstract

Continuous performance is the objective of any organization because only through this, can organizations grow and progress. Moreover, organizational performance is one of the most important constructs in management research. Knowing the determinants of organizational performance is important especially in the context of the current economic crises because it enables the identification of those factors that should be treated with an increased interest in order to improve the performance. Reviewing past studies reveals both unidimensional and multidimensional conceptualization of organizational performance. Further review reveals inadequate and mixed operationalization of the performance constructs both in practice and in research. Through exploration and synthesis of literature, this paper advances a Balanced ESG framework for performance measurement. Industry practitioners and researchers are expected to find it useful as it exposes external and internal as well as long term and short term perspectives of performance