Abstract:
The hospitality industry is labor intensive and hence, a major contributor to employment opportunities.
Despite the high job opportunities that the hospitality industry has always created, the Covid 19 pandemic
brought about negative impacts to most hostels and restaurants in Kenya. This stud established the influence
of Job redundancy on employee retention in the hospitality industry. The sample in this study comprised
employees working in Hospitality Industry that provide comprehensive services, including restaurants and
gyms. At the time of this study, there were 22 major hotels in Kenya, of which eight received a total of 400
copies of a questionnaire. The collected data was analyzed using SPSS. The study found that a unit increase in
the job redundancy would lead to a decrease in employee retention in the hospitality industry. The study also
established that the influence was significant. Based on these findings, the study concluded that there was a
negative significant influence of job redundancy on employee retention in the hospitality industry. The
management should include the employees in some of the decisions that will affect the workers and their
working conditions, and if the organization is having some challenges, it should not be hidden from the
employees so that there will be the ‘WE’ feeling and the employees will be able to work hand in hand
with the management to go through the challenges together and ensure better organization
performance and also reduce drastically employee turnover.
